Refund policy

Change Of Mind

For non-customised items, if you are not happy with your purchase, you may return your purchase for a refund within 30 days of receipt. However we will charge $20 per item for shipping and admin costs. In this case, the return shipping costs are to be borne by the customer.

For customised items, as the artwork has been approved by you and we also allow a 2-hour window for you to cancel your order, unfortunately we cannot offer a refund.

Damaged / Defective Items

In cases of damage or defect, please provide a digital image of the damage or defect, along with a clear description of the problem, in an email to our Customer support. If the damage / defect cannot be verified via email, the item may be required to return to Posh Josh for inspection before a refund can be offered.

We will provide a prepaid return shipping label in cases where items have arrived in damaged condition or are confirmed by a Posh Josh representative to be defective. Under no circumstances does Posh Josh reimburse for return shipping costs incurred by the customer, without return approval by a Posh Josh representative prior.

How To Return An Item

1. Email Customer Support to request a return within 30 days of receiving the shipment.

2. Be sure to specify the reason for return. In the cases of damage/defect, provide a digital image of the damage or defect, along with a clear description of the problem for the return request.

3. Once a return is approved by a Posh Josh representative, follow the procedure of return.

4. Allow up to 14 days to process the refund from the date the item is received.